Privacy Policy

1. Who we are

MyMabna ("MyMabna", "we", "us") is operated by V39 CONSULTANCY - FZCO, a Free Zone Company registered with the Dubai Integrated Economic Zones Authority under trade licence number 6311010, registered address IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. MyMabna provides property-management software for landlords and property owners across the GCC and the Levant. This policy explains what information we collect, how we use it, and the choices you have.

2. Who this applies to

MyMabna accounts are for property owners and the people they authorize to manage their properties. Tenants do not have accounts on the platform — their information is entered by the property owner as part of managing a lease. Where this policy refers to tenant information, the property owner is the one who decides to share that information with us, and is responsible for having the right to do so under applicable law (see Section 5).

3. Information we collect

Account information: full name or company name, national ID number, phone number, address; email address and password (never visible to us — hashed by our authentication provider); preferred language and currency.

Property, unit, and lease information you enter: property details (name, country, city, address); unit details (floor, unit code, area, rate, type, status); tenant and lease details (tenant name, national ID, phone, email, address, business activity where applicable, lease term, rent, escalation terms, payment schedule); payment records (instalment amounts, due dates, method, cheque numbers, bank names); documents you upload (deeds, insurance certificates, municipality licences, signed leases, cheque scans).

Usage and device information: login activity, IP address, browser and device type; cookies — see our Cookie Policy for the full list.

Page views and page speed, measured by Vercel Analytics and Vercel Speed Insights so we can see which pages are used and which are slow. Alongside the page address, this records the page you arrived from, any values attached to that address, your approximate location (country and city, worked out from your connection — never a precise position), and your device type, operating system and browser. None of it is tied to a lasting identity: these set no cookies and build no profile of you, and each visit is counted against a value derived from the request and discarded daily, so we cannot tell one day's visitor from the next day's, or one page's visitor from another's. We also record a small number of named interactions the same anonymous way — pressing the main call-to-action, submitting the signup form, finishing account setup — with nothing beyond which one happened and, for account setup, whether it was for an individual or a company.

We do not currently process card or bank payment details ourselves — MyMabna's own subscription billing is handled through Stripe once you move past the free trial, and Stripe's own privacy terms apply to that transaction.

4. How we use this information

• To provide the service: storing your properties, units, leases, and payment records, and generating instalment schedules and lease drafts
• To alert you to things that need attention: expiring documents, upcoming renewals, and overdue payments
• To communicate with you: account notices, support replies, and (only with your consent) product updates
• To secure the platform: detecting abuse and unauthorized access
• To improve the product: understanding which features are used, in aggregate, not by reading your business records for our own purposes

5. Whose data is whose

For the tenant and lease information you enter, you (the property owner) are the data controller and MyMabna acts as a data processor on your behalf. You are responsible for having a lawful basis to collect and store your tenants' personal information and to share it with us for the purpose of running your property management — the same responsibility you would have if you kept these records in a spreadsheet or a filing cabinet.

6. How we share information

We do not sell personal information. We share it only with:

• Infrastructure providers who store and run the service on our behalf — currently Supabase (database, authentication, and file storage) and Vercel (application hosting)
• Stripe, our payment processor, solely to take your subscription payment and keep your billing details — we never see or store your card number
• Resend, our email provider, to deliver the notifications and account emails you receive
• Anthropic, whose AI is used only when you ask it to read something or describe a building to it — the file you upload (a contract or a blueprint), what you type to the assistant, the property notes it is given, and the floor and unit list it is working on. That material is processed to return the result and is not used to train their models
• Law enforcement or regulators, only where we are legally required to
• A successor entity, if MyMabna is acquired or merged, subject to this same policy continuing to apply

7. Where your data is stored

Your data is stored with our infrastructure providers' cloud data centers. If your country requires certain categories of data to be stored locally, please contact us before entering that data so we can confirm whether our current hosting setup meets that requirement.

8. Data retention and export

We keep your data for as long as your account is active. You can export your reports to CSV (which opens in Excel) at any time from within the app, and download any document you uploaded. If you close your account from Settings, your subscription is cancelled and we delete your organization's data within 30 days, except where we are required to keep records for longer to meet a legal obligation.

9. Security

Data is encrypted in transit and at rest. Every table is scoped by row-level security policies enforced by the database itself, so one owner's account cannot read another's data even if the application code had a bug. No system is perfectly secure, and we cannot guarantee absolute security.

10. Your rights

Depending on where you and your tenants are located, you may have the right to:

• Access the personal information we hold
• Correct inaccurate information
• Export your data
• Request deletion of your account and associated data
• Object to certain uses of your information

To exercise any of these rights, contact us using the details below.

11. Children

MyMabna is a business tool and is not directed at, or knowingly used by, children.

12. Changes to this policy

If we make material changes to this policy, we will notify account owners by email and update the date at the top of this page.

13. Contact us

Questions about this policy or your data: support@mymabna.me